Each item is handmade in a community studio in Brooklyn, New York and takes 6-8 weeks to complete. Please note that each item may have slight variations in size, shape and finish.
Some Lo Lo Tongs' glaze may appear slightly thicker on one end. This is normal! Most of the Lo Lo Tongs are fired standing up, causing the glaze to melt downwards. We think it gives personality :)
Orders are processed and mailed within 2-3 business days of receiving payment. However, it may take longer during the first few days of a collection launch due to volume; please allow up to a week. All items are shipped First Class or First Class International with the USPS. Domestic delivery can be expected within 2-5 business days from date of shipment. International delivery varies and may take up to a few weeks. A tracking number and confirmation email will be provided upon shipping.
If USPS Priority Mail is preferred, please email firstname.lastname@example.org after checkout with your order number. We will invoice you for any outstanding shipping costs.
Fu Ceramics is not responsible for any lost or stolen packages.
Refunds and Exchanges
All orders are final and cannot be refunded or exchanged. If something arrives broken, please take a photo and email email@example.com.